Claude Code Plugins

Community-maintained marketplace

Feedback

customer-feedback-taxonomy

@gtmagents/gtm-agents
55
20

Standardized tagging schema for personas, lifecycle stages, drivers,

Install Skill

Shared

Installs to .agents/skills, used by Codex, Amp, Warp, Cursor, OpenCode, and more.

CodexAmp
WarpCursorOpenCode
ClineGemini CLI
GitHub Copilot
Personal

Available across projects.

$npx skills-installer add @gtmagents/gtm-agents/customer-feedback-taxonomy --client shared
Project

Writes to .agents/skills.

$npx skills-installer add @gtmagents/gtm-agents/customer-feedback-taxonomy -p --client shared
Note: Review the skill instructions before using it.

SKILL.md

name customer-feedback-taxonomy
description Standardized tagging schema for personas, lifecycle stages, drivers, and sentiment.

Customer Feedback Taxonomy Skill

When to Use

  • Normalizing surveys, interviews, support logs, or community chatter before synthesis.
  • Auditing existing VoC datasets for drift or inconsistencies.
  • Onboarding new teams to shared tagging standards.

Framework

  1. Persona Layer – map ICP, role, and influence level.
  2. Lifecycle Layer – awareness, onboarding, adoption, expansion, renewal, advocacy.
  3. Driver Layer – product, service, pricing, experience, relationship, outcomes.
  4. Sentiment Layer – strength, urgency, confidence, sample size.
  5. Metadata Layer – ARR, region, industry, channel, last touch.

Templates

  • CSV/Sheet taxonomy with dropdowns and validation rules.
  • JSON schema for tagging automation or webhook ingestion.
  • Governance checklist for quarterly taxonomy refresh.

Tips

  • Keep taxonomy lean (<30 drivers) to encourage adoption.
  • Version every change so historical analyses remain comparable.
  • Pair with run-voc-listening-tour to auto-tag new signals.