| name | usage-health-scorecard |
| description | Framework for monitoring activation, engagement, and monetization guardrails. |
Usage Health Scorecard Skill
When to Use
- Tracking activation/retention metrics for self-serve and hybrid customer cohorts.
- Monitoring the impact of PLG experiments on core product health.
- Sharing health snapshots with product, growth, and CS leads.
Framework
- Metric Groups – activation, engagement, collaboration, monetization, support load.
- Segmentation – persona, plan, cohort, region, product area.
- Thresholds – traffic light ranges for each metric with warning/critical bands.
- Alerting – notification rules for drops, anomalies, or experiment impacts.
- Action Registry – log remediation steps, owners, due dates, and results.
Templates
- Scorecard layout (metric, current, target, delta, owner).
- Dashboard wireframe with spark lines + annotations.
- Action tracker for follow-up tasks linked to health changes.
Tips
- Pair with
launch-in-app-experimentsto watch guardrails post-launch. - Include qualitative signals (support tags, NPS) to contextualize telemetry.
- Archive snapshots to tell longitudinal stories in QBRs.