Retell AI Known Pitfalls

Overview

Common mistakes and anti-patterns when integrating with Retell AI.

Prerequisites

• Access to Retell AI codebase for review
• Understanding of async/await patterns
• Knowledge of security best practices
• Familiarity with rate limiting concepts

Pitfall #1: Synchronous API Calls in Request Path

❌ Anti-Pattern

// User waits for Retell AI API call
app.post('/checkout', async (req, res) => {
  const payment = await retellaiClient.processPayment(req.body);  // 2-5s latency
  const notification = await retellaiClient.sendEmail(payment);   // Another 1-2s
  res.json({ success: true });  // User waited 3-7s
});

✅ Better Approach

// Return immediately, process async
app.post('/checkout', async (req, res) => {
  const jobId = await queue.enqueue('process-checkout', req.body);
  res.json({ jobId, status: 'processing' });  // 50ms response
});

// Background job
async function processCheckout(data) {
  const payment = await retellaiClient.processPayment(data);
  await retellaiClient.sendEmail(payment);
}

---

Pitfall #2: Not Handling Rate Limits

❌ Anti-Pattern

// Blast requests, crash on 429
for (const item of items) {
  await retellaiClient.process(item);  // Will hit rate limit
}

✅ Better Approach

import pLimit from 'p-limit';

const limit = pLimit(5);  // Max 5 concurrent
const rateLimiter = new RateLimiter({ tokensPerSecond: 10 });

for (const item of items) {
  await rateLimiter.acquire();
  await limit(() => retellaiClient.process(item));
}

---

Pitfall #3: Leaking API Keys

❌ Anti-Pattern

// In frontend code (visible to users!)
const client = new RetellAIClient({
  apiKey: 'sk_live_ACTUAL_KEY_HERE',  // Anyone can see this
});

// In git history
git commit -m "add API key"  // Exposed forever

✅ Better Approach

// Backend only, environment variable
const client = new RetellAIClient({
  apiKey: process.env.RETELLAI_API_KEY,
});

// Use .gitignore
.env
.env.local
.env.*.local

---

Pitfall #4: Ignoring Idempotency

❌ Anti-Pattern

// Network error on response = duplicate charge!
try {
  await retellaiClient.charge(order);
} catch (error) {
  if (error.code === 'NETWORK_ERROR') {
    await retellaiClient.charge(order);  // Charged twice!
  }
}

✅ Better Approach

const idempotencyKey = `order-${order.id}-${Date.now()}`;

await retellaiClient.charge(order, {
  idempotencyKey,  // Safe to retry
});

---

Pitfall #5: Not Validating Webhooks

❌ Anti-Pattern

// Trust any incoming request
app.post('/webhook', (req, res) => {
  processWebhook(req.body);  // Attacker can send fake events
  res.sendStatus(200);
});

✅ Better Approach

app.post('/webhook',
  express.raw({ type: 'application/json' }),
  (req, res) => {
    const signature = req.headers['x-retellai-signature'];
    if (!verifyRetell AISignature(req.body, signature)) {
      return res.sendStatus(401);
    }
    processWebhook(JSON.parse(req.body));
    res.sendStatus(200);
  }
);

---

Pitfall #6: Missing Error Handling

❌ Anti-Pattern

// Crashes on any error
const result = await retellaiClient.get(id);
console.log(result.data.nested.value);  // TypeError if missing

✅ Better Approach

try {
  const result = await retellaiClient.get(id);
  console.log(result?.data?.nested?.value ?? 'default');
} catch (error) {
  if (error instanceof Retell AINotFoundError) {
    return null;
  }
  if (error instanceof Retell AIRateLimitError) {
    await sleep(error.retryAfter);
    return this.get(id);  // Retry
  }
  throw error;  // Rethrow unknown errors
}

---

Pitfall #7: Hardcoding Configuration

❌ Anti-Pattern

const client = new RetellAIClient({
  timeout: 5000,  // Too short for some operations
  baseUrl: 'https://api.retellai.com',  // Can't change for staging
});

✅ Better Approach

const client = new RetellAIClient({
  timeout: parseInt(process.env.RETELLAI_TIMEOUT || '30000'),
  baseUrl: process.env.RETELLAI_BASE_URL || 'https://api.retellai.com',
});

---

Pitfall #8: Not Implementing Circuit Breaker

❌ Anti-Pattern

// When Retell AI is down, every request hangs
for (const user of users) {
  await retellaiClient.sync(user);  // All timeout sequentially
}

✅ Better Approach

import CircuitBreaker from 'opossum';

const breaker = new CircuitBreaker(retellaiClient.sync, {
  timeout: 10000,
  errorThresholdPercentage: 50,
  resetTimeout: 30000,
});

// Fails fast when circuit is open
for (const user of users) {
  await breaker.fire(user).catch(handleFailure);
}

---

Pitfall #9: Logging Sensitive Data

❌ Anti-Pattern

console.log('Request:', JSON.stringify(request));  // Logs API key, PII
console.log('User:', user);  // Logs email, phone

✅ Better Approach

const redacted = {
  ...request,
  apiKey: '[REDACTED]',
  user: { id: user.id },  // Only non-sensitive fields
};
console.log('Request:', JSON.stringify(redacted));

---

Pitfall #10: No Graceful Degradation

❌ Anti-Pattern

// Entire feature broken if Retell AI is down
const recommendations = await retellaiClient.getRecommendations(userId);
return renderPage({ recommendations });  // Page crashes

✅ Better Approach

let recommendations;
try {
  recommendations = await retellaiClient.getRecommendations(userId);
} catch (error) {
  recommendations = await getFallbackRecommendations(userId);
  reportDegradedService('retellai', error);
}
return renderPage({ recommendations, degraded: !recommendations });

---

Instructions

Step 1: Review for Anti-Patterns

Scan codebase for each pitfall pattern.

Step 2: Prioritize Fixes

Address security issues first, then performance.

Step 3: Implement Better Approach

Replace anti-patterns with recommended patterns.

Step 4: Add Prevention

Set up linting and CI checks to prevent recurrence.

Output

• Anti-patterns identified
• Fixes prioritized and implemented
• Prevention measures in place
• Code quality improved

Error Handling

Issue	Cause	Solution
Too many findings	Legacy codebase	Prioritize security first
Pattern not detected	Complex code	Manual review
False positive	Similar code	Whitelist exceptions
Fix breaks tests	Behavior change	Update tests

Examples

Quick Pitfall Scan

# Check for common pitfalls
grep -r "sk_live_" --include="*.ts" src/        # Key leakage
grep -r "console.log" --include="*.ts" src/     # Potential PII logging

Resources

• Retell AI Security Guide
• Retell AI Best Practices

Quick Reference Card

Pitfall	Detection	Prevention
Sync in request	High latency	Use queues
Rate limit ignore	429 errors	Implement backoff
Key leakage	Git history scan	Env vars, .gitignore
No idempotency	Duplicate records	Idempotency keys
Unverified webhooks	Security audit	Signature verification
Missing error handling	Crashes	Try-catch, types
Hardcoded config	Code review	Environment variables
No circuit breaker	Cascading failures	opossum, resilience4j
Logging PII	Log audit	Redaction middleware
No degradation	Total outages	Fallback systems