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Supporting developers through technical assistance and community help

Install Skill

1Download skill
2Enable skills in Claude

Open claude.ai/settings/capabilities and find the "Skills" section

3Upload to Claude

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Note: Please verify skill by going through its instructions before using it.

SKILL.md

name developer-support
description Supporting developers through technical assistance and community help
sasmp_version 1.4.0
version 2.0.0
updated 2025-01
bonded_agent 06-developer-advocate
bond_type SECONDARY_BOND

Developer Support Skill

Overview

Provide excellent technical support to developers, from individual troubleshooting to scalable self-service resources.

Core Topics

Support Channels

  • Stack Overflow presence
  • GitHub issues and discussions
  • Discord/Slack community support
  • Email and ticketing systems

Troubleshooting Techniques

  • Systematic debugging approaches
  • Reading and understanding error logs
  • Reproducing issues
  • Root cause analysis

Scaling Support

  • Documentation-first approach
  • FAQ and knowledge base
  • Community-driven support
  • Triage and prioritization

Feedback Loop

  • Collecting and categorizing feedback
  • Routing issues to product/engineering
  • Tracking resolution and satisfaction
  • Continuous improvement

Learning Objectives

  • Provide effective technical support
  • Scale support through documentation
  • Build community-driven support systems
  • Use support insights to improve products