| name | interview-records |
| description | Archive of past customer interviews. Contains full transcripts, summaries, pain points, outcomes, and skills used. Use for referencing previous conversations with the same company or finding similar case patterns. |
Interview Records Skill
Purpose
This skill stores complete interview records from customer calls. Each record captures the full context of a conversation for future reference.
When to Use
- "Have we talked to this company before?"
- "What did we discuss with FinBot last time?"
- "Find similar fintech customer conversations"
- "What objections came up in past calls about token costs?"
Record Structure
Each interview record contains:
- Metadata: Company, date, attendee, outcome, duration
- Summary: AI-generated call summary
- Pain Points: Customer challenges identified
- Requirements: What the customer needs
- Transcript: Full conversation record
- Skills Used: Which skills were activated and why
- Follow-up Actions: Next steps recommended
Usage Pattern
Interview records are automatically created when a session ends. They can be searched and referenced in future prep sessions to:
- Provide continuity with returning customers
- Find patterns across similar customer types
- Track which approaches worked well
- Build institutional knowledge from field conversations