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Customer Support Handler

@therealtimex/realtimex-agent-skills
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Handle customer inquiries and provide support assistance

Install Skill

1Download skill
2Enable skills in Claude

Open claude.ai/settings/capabilities and find the "Skills" section

3Upload to Claude

Click "Upload skill" and select the downloaded ZIP file

Note: Please verify skill by going through its instructions before using it.

SKILL.md

name Customer Support Handler
description Handle customer inquiries and provide support assistance

Customer Support Handler

DEMONSTRATE ONLY - Template skill for testing purposes

Purpose

This skill enables agents to:

  • Respond to customer inquiries
  • Provide product information
  • Handle basic troubleshooting
  • Route complex issues appropriately

Instructions

When handling customer support:

  1. Understand the inquiry

    • Read the customer's question carefully
    • Identify the type of support needed
    • Check customer context and history

  2. Provide assistance

    • Answer questions clearly and concisely
    • Offer relevant solutions
    • Provide step-by-step guidance when needed

  3. Escalate when necessary

    • Recognize issues beyond scope
    • Transfer to appropriate team
    • Document escalation details

Example Workflow

1. Receive customer inquiry
2. Analyze request type
3. Search knowledge base
4. Formulate response
5. Deliver solution
6. Confirm resolution

Limitations

This is a mock skill for demonstration only. Actual implementation would require integration with support systems, knowledge bases, and ticketing platforms.